Hi everyone,

I was talking to a fellow business owner yesterday who was struggling to calcular horas plantão for her security staff. It made me realize that I might need to implement a similar on-call system for my luxury bag brand’s customer service.

Does anyone have a professional and high-quality formula for this? I want to be beyond reproach and ensure my team feels valued for their availability. I’m inquisitive about the difference between "waiting time" and "active work" in an established plantão setup.

Any professional advice on how to structure this fairly would be greatly appreciated!



Thanks in advance.