<p class="" data-start="843" data-end="1376">Keeping customers engaged is essential, and mass texting service gives businesses a powerful way to maintain direct, personal contact. From sending exclusive offers to appointment reminders and satisfaction surveys, SMS builds a stronger customer experience. Unlike emails that get buried or ads that get skipped, mass texting delivers your message straight to the device your customer checks most: their phone. It&rsquo;s simple, cost-effective, and proven to boost loyalty and retention when used consistently and strategically.